Book: Crucial Conversations

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Crucial Conversations
By: Kerry Patterson et. al
Bio: About the Authors
ISBN 978-0071771320

Techniques for Respectful Conflict

"We all face situations in life where things are tense and saying the right things is crucial. This is what the authors call a "crucial conversation." As opposed to a casual discussion, crucial conversations happen between two or more people when opinions vary, stakes are high, and emotions run strong. Whether you are approaching a boss who is breaking his or her own policies, critiquing a colleague's work, or talking to a team member who isn't keeping commitments, keeping the conversation productive can be very difficult."
- this quote is taken from a review on by Liam Brown on September 16, 2011